Internet Speed Issues Explained

Many people who have problems with the speed of their Internet connection place the blame on their ISP.  However, while the issue may lie with a service provider, it is just as likely the problem is due to people’s own equipment.  When download speeds are slow, it can be due to a computer problem, issues with router settings or an Internet service package that is too slow.  For people to ensure that their connection problems are identified correctly and resolved quickly, they should run some basic diagnostic tests.

One of the first things that people should do when they are running into issues with their Internet connection speeds is to run a speed test.  There are numerous free speed tests available on the Internet, and they only take a few minutes to run.  People should compare their speed test results to the Internet speed that they are paying for.  Most Internet connections will vary in speed slightly, but good test results are those that are around 90 percent of promised speed.  For example, someone with a 10 Mbps connection should see results of around 9 Mbps.

When people run a speed test and their results are good, the problem is not likely to lie with a person’s service provider.  The most likely cause of the problem is the computer that is being used. Computers that are older, are running too many programs at the same time or have spyware and viruses will run slowly.  Since most people only use their computer for the Internet, it is easy for people to assume that a PC issue is actually an Internet connection issue.

If someone sees a speed test result that is much lower than what they are paying for, the issue could be with a router or with a service provider.  Since many people have more than one device that connects to the Internet, routers have become very popular.  However, routers that have incorrect settings or are old can cause slow connection speeds.  To see if a router is the problem, people can simply plug their computer directly into their modem and run another speed test.  If results improve, the router is the cause of their problems, and if they are still poor, the issue lies with the service provider.

It is also important to note that most ISPs offer a number of Internet services.  Less expensive packages offer slower download speeds, and it is not uncommon for people to simply choose the lease expensive option.  However, if someone streams videos or plays online games, they could get excellent speed test results and still experience problems when they are online if they are not paying for a premium Internet service.

Doing basic troubleshooting can help people quickly identify their problems instead of having to spend enormous amounts of time on the phone with their ISP.  If their issue does lie with their provider, having speed test results available can greatly speed up resolution times and eliminate the need to go back and forth with support agents.

The Internet Explained

The author Jane Higgins explains that internet speed issues can be just as much caused by equipment such as home routers as by ISPs

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